Refund policy
Return & Refund Policy – Strizm
At Strizm, we want you to feel confident every time you shop with us. If something isn’t right, we’re here to help. Please review our return and refund guidelines below before making a purchase. This policy applies to all orders shipped within the United States.
1. 30-Day Return Period
You have 30 days from the date of delivery to request a return.
To qualify for a return, items must meet the following conditions:
- Must be unused, unworn, and unwashed
- All original tags must still be attached
- Items must be returned in their original packaging
- A valid proof of purchase (order number or receipt) is required
We reserve the right to decline returns that do not meet these requirements.
2. How to Request a Return
To begin a return, please contact our support team:
Email: support@strizm.store
Once your request is reviewed and approved, we will provide:
- Step-by-step return instructions
- A return shipping label (if applicable)
Please note: Items sent back without prior authorization will not be accepted.
3. Damaged, Defective, or Incorrect Orders
We recommend checking your order as soon as it arrives.
If you receive:
- A damaged item
- A defective product
- An incorrect item or size
Please contact us within 48 hours of delivery at support@strizm.store. Include clear photos of the issue so we can resolve it quickly. We will review your case and offer an appropriate solution.
4. Exchanges
We currently offer exchanges only in the following cases:
- Damaged or defective items
- Incorrect items received
- Wrong size delivered
All exchanges are subject to product availability. Shipping times for replacement items may vary.
5. No Restocking Fees
We do not charge any restocking fees.
If your return meets our policy requirements, you won’t incur any additional charges.
6. Refunds
Once your returned item is received and inspected, we will notify you of the outcome.
If your refund is approved:
- It will be issued to your original payment method
- Processing time is typically 5–7 business days
Please keep in mind that your bank or payment provider may take additional time to reflect the refund in your account.
7. Promotions and Discounts
Discounts and promotional codes must be applied during checkout.
We are unable to apply discounts retroactively or issue refunds for missed promotions.
Customer Support
For any inquiries or assistance:
Store Name: Strizm
Address: 1851 Park Pl, Brooklyn, New York 11233, United States
Phone: +1 438 619-6687
Email: support@strizm.store
Our team is available to provide support and ensure a smooth shopping experience.